FAQs
We often get the same emails each day from new customers
looking for information, So we have complied the most popular ones below. If
you have a question that isn’t answered below then do pop us a message.
Q: Is there a minimum order amount?
No, we have no
minimum orders so you can order 1 or 1001 items we are happy to help with any
size order.
Q: What are your turnarounds times?
Usually, our turnarounds are 3-4 weeks excluding the
weekends and bank holidays, and in the summer / school holidays these go up to 6-8
weeks. This is due to large camp/events orders being placed with new and returning
customers often booking their order slot in advance. Turnaround times don’t include
the shipping days via the method you have chosen. If your looking for clothing
for a specific event let us know as soon as possible and we can see what we can
do.
Q: Why does it take 2-4 weeks to get my order? Why is
this longer in the holidays?
We have access to a very large catalog of items and
make everything to order so we couldn’t possibly stock every single colour,
size and item and would need a huge warehouse to do so.
Each order that comes in is place in the orders list and the
items are ordered in from our various supplies from Scotland down to Devon,
these items then arrive with us and head onto the machines. It might be there
is just a few hoodies in front of you or 100 work wear polos , all items take a different
time to make depending on logos and quantity. As a small business we work hard
to keep the turnaround times down and get your items out asap.
Q: When will I know if my order is accepted?
Our website will confirm your order with a ‘processed
order’ email, please check your junk filter if you haven’t received it, if you
have registered for an account, you can log in and see the process of your
order. Once payment has cleared in our world Pay , Paypal or Bank for direct transfer
then the order is added to the order list.
Q: Can you tell me when my order is going to be sent out?
As all orders are different sizes and take different amounts
of time to make so its very difficult to give an exact day for shipping. All
orders are completed in the order they are paid for, this includes large orders
placed directly with us.
Once your order is completed and has been sent you will get
a ‘shipped’ email. Do check you junk filter as emails can end up in there. Orders
being sent with DPD will get the DPD notifications too.
Q: We have an event/camp we want the order for but we don’t
have sizes or names yet. Can you help?
Yes, we work with lots of groups requiring items, If you
let us know the date of the event, then we can discuss all the finer details
logos, Items, colours , quantity and then reserve a space in the orders book
for your order. Orders will still need to be confirmed 3-4 weeks before you
require to allow plenty of time for the items to be made and shipped out.
Q: I’ve left it late to order an item I need it urgently,
can you help?
This may be possible depending on the size of the order
and the item, Please email us before placing an order to discuss. If it is
possible there will be a rush order cost involved as we will have to work extra
hours to complete the order so that other customers are not affected by the delays
and order the items in from the wholesaler on a faster post and a quicker
secure postage option out too.
Q: Can I get a quote?
Of course we are happy to send over a quote, all our prices
are on the clothing and we charge everyone the same whether 1 hoodie or 101
hoodies but we can put a mock up and quote together for you, Let us know what items
your looking at, Colours, sizes and the decoration ie Print or Embroidery, and
where , left chest, back, sleeve and the logo/s you wish to use
Q: Is there a charge for setting up my logo?
Yes, there is a one off set up charge of £15 to set up
your logo into a stitch or vector format.
If you already have the logo in an EPS Vector file or DST
for Embroidery, then we can use the file if it’s in the correct format. Please note re saving an image or using canvas to create a logo will not provide the quality
required so there will be a charge.
Q: Can I supply my own clothing?
We don’t print or embroider onto customers clothing, often
these items will be of a lower quality than is required to withstand the high
pressures and heat from the heat press or the speed at which our embroidery
machines operate and if they were to get damaged in the process, we could not
replace them.
Q: There is a brand or item I would like but can’t find
it on the website?
We have access to thousands of items and we don’t list them all our website but if you visit our full digital catalog here then you will see the thousands of items we have.
https://www.fullcollection.com